When booking at Dukes Farm, you are entering a binding
contract with Messrs K W & R Watkins, which is subject to these Terms & Conditions.
References to ‘us’ & ‘ours’ refer to Messrs
K W & R Watkins, and ‘you’ & ‘yours’ relate
to the person making the booking plus all members of the holiday party.
It is your responsibility to make all those members aware of our Terms & Conditions.
- Prices: All prices are in UK pounds sterling. Price
modifications for extras and discounts are made in respect of the base
price of the
holiday. We guarantee that the price we quote for your holiday and
subsequently ask you to pay will not increase once we have agreed to
accept your booking.
We will honour all special offer prices, and gift vouchers purchases
within the specified time limits.
- Booking: You must be over 21 years of age at the time of making a booking, and
have the authority & responsibility to accept all the conditions
on behalf of all other party members. We reserve the right to refuse
a booking and be under no other liability.
- Payment: Can be by credit or debit card, cheques made
payable to K W & R
Watkins, or in the case of very late bookings we may accept cash on
arrival. Credit cards incur a surcharge of 2%.
- Reservations: Can made by phone, email or preferably
via our online booking system. We will confirm the reservation by email,
and hold for a maximum of 7
days. If money is not received within that time, we reserve the
right to offer the holiday to other enquirers.
- Deposits: On receipt of a 25% deposit & completed
booking form, we will confirm a reservation by emailing a Written
Confirmation of Booking. You must check this and notify us of any
- Full Payment: May be made instead of a deposit if
preferred. Holidays booked less than 6 weeks in advance must be paid
for in full at the time of booking. Balance Payments becomes due 4 weeks prior to arrival.
Non-payment of the balance constitutes cancellation and forfeiture of deposit.
- Damage / Security Deposit: There is no
security damage for small groups or returning visitors, although we
expect any damage to be acknowledged and paid for. We require a security
deposit from group bookings of £100 payable in cash on arrival.
For stag and hen parties, the security deposit is £200. This
is refundable within 2 weeks of the end of your holiday less any payments
for damage, returning left belongings, or excess cleaning required.
- Changes: Up to 6 weeks before the start of your
holiday, we will whenever possible accommodate changes to your booking
and issue a revised booking confirmation without charge and with remaining
monies transferred to the new booking. Some changes are not permitted
after you have fully paid, or less than 6 weeks before the start of
- Cancellation: If you cancel your holiday, we will
retain your deposit, but return any remaining balance
if the cancellation
is more than 6 full weeks from your holiday start date. For cancellations
less than 6 weeks before the holiday we regret that other monies paid
are not refundable or transferable. We strongly advise that holiday
cancellation insurance is purchased.
- Special needs and requests: It is
your responsibility to satisfy yourself that the property is suitable
for your needs, and to tell us at the time
of booking of any special needs and requests. We will respond to the
best of our ability, but cannot guarantee that any special requests
will be met, and failure on our part to meet any special request will
constitute a breach of contract.
- Website accuracy: We do everything we can to ensure
the accuracy of our information, especially on our website. We accept
no liability for changes, or for changes to amenities and local activities,
including those listed in our literature. Distances are approximate.
- Number of guests: Must not exceed that stated for
the property except by prior arrangement. If it does, we will deny
you access, or ask you
to leave before the end of your holiday. We will treat your holiday as
having been cancelled, and you will not be entitled to a refund of your
holiday monies or any compensation.
- Arrival & Departure: Arrival time
is 4pm and departure time is 10am except by prior arrangement. You
are responsible for informing us of
late arrival so we can arrange entry should we or our representative
be unable to greet you on arrival.
If you do not contact us and have not arrived by noon on the day following
your expected arrival date, we will treat your holiday as having been
cancelled by you, and you will not be entitled to a refund.
- Pets: Are allowed only when they have been paid
for. At no time are they allowed on beds or sofas. Bedding, throws
and towels must be brought with them, or hired on arrival. They must
not be left unattended. All faeces must be cleared up and binned.
Dogs must be kept on a lead in the presence of livestock. Owners are
liable for any damage caused.
- Guests’ obligations: You must
keep all furniture, fittings, and effects both inside and outside the
in the same state of repair and condition as the start
of the holiday. Loss, breakages and damage must be reported and will
You must leave the property clean and tidy. Excess cleaning
will be charged.
You must behave considerately towards other guests,
the owners and our representatives, livestock and property. Offensive,
rude or dangerous behaviour will not be tolerated.
We reserve the right to bar you from the property without refund of monies
or any other liability if in our reasonable opinion your behaviour is
Further, should we reasonably believe you are likely to act in such a
way, we reserve the right to bar you from the property without refund
or any other liability.
You must not smoke indoors.
You must allow us, or anyone representing
us, access to the property at any reasonable time during your holiday.
- Complaints: Your holiday enjoyment is very
important to us and we do all in our power to ensure it. Complaints
must be reported immediately.
You are responsible for telling us of problems, and giving us the opportunity
to put things right. Complaints made on departure or subsequently will
not be entertained, and no liability accepted nor refunds due.
- Liability: Personal belongings are the responsibility
of guests themselves. We accept no liability for any accident, loss
or damage to property or
persons whilst on the premises. We will not be responsible for failure
of services beyond our control.
Children must be supervised at all times.
Cars are parked at owners’ risk.
- Cancellation and changes by us: Once we
have issued Written Booking Confirmation we will do our best not to
make any changes to your booking. We undertake
to inform you promptly of changes. In the unlikely event of cancellation
of your holiday, we will refund all monies paid but will have no further
liability or obligation.
- Breaking Terms & Conditions: We reserve
the right to repossess the property if you fail to comply with any
of our Terms and Conditions. You will
be required to leave the property and no refunds will be given nor
- Personal details: We need your correct personal
details (inc. mobile number & email address) when making a booking
so that we can communicate with you about your holiday. We also use
these details to check that you are the account holder for the card
address in order to analyse the usage trends of our website.
- Privacy: We take all reasonable steps to ensure
the security of your personal data. We do not handle your card details
a Payment Card Industry accredited third party.
We will not sell your details to a third party without your consent.
We will automatically add you to our mailing list for occasional
unless you specify otherwise by unsubscribing.