Terms and Conditions

When booking at Dukes Farm, you are entering a binding contract with Messrs K W & R Watkins, which is subject to these Terms & Conditions. References to ‘us’ & ‘ours’ refer to Messrs K W & R Watkins, and ‘you’ & ‘yours’ relate to the person making the booking plus all members of the holiday party. It is your responsibility to make all those members aware of our Terms & Conditions.

• Prices: All prices are in UK pounds sterling. Price modifications for extras and discounts are made in respect of the base price of the holiday. We guarantee that the price we quote for your holiday and subsequently ask you to pay will not increase once we have agreed to accept your booking. We will honour all special offer prices, and gift vouchers purchases within the specified time limits.
  
• Booking: You must be over 21 years of age at the time of making a booking, and have the authority & responsibility to accept all the conditions on behalf of all other party members. We reserve the right to refuse a booking and be under no other liability.
  
• Payment: Can be by credit or debit card, cheques made payable to K W & R Watkins, or in the case of very late bookings we may accept cash on arrival. Credit cards incur a surcharge of 2%.
  
• Reservations: Can made by phone, email or preferably via our online booking system. We will confirm the reservation by email, and hold for a maximum of 7 days. If money is not received within that time, we reserve the right to offer the holiday to other enquirers.
  
• Deposits: On receipt of a 25% deposit & completed booking form, we will confirm a reservation by emailing a Written Confirmation of Booking. You must check this and notify us of any errors immediately.
  
• Full Payment: May be made instead of a deposit if preferred. Holidays booked less than 8 weeks in advance must be paid for in full at the time of booking. Balance Payments becomes due 6 weeks prior to arrival. Non-payment of the balance constitutes cancellation and forfeiture of deposit.
  
• Damage / Security Deposit: We require a security deposit of £100 payable in cash or cheque on arrival. This is refundable at the end of your holiday less any payments for damage or excess cleaning required. At our discretion we may waive or reduce the amount of security deposit required for smaller groups and returning guests.
  
• Changes: Up to 6 weeks before the start of your holiday, we will whenever possible accommodate changes to your booking and issue a revised booking confirmation. There will be a £25 administration charge, with remaining monies transferred to the new booking. Some changes are not permitted after you have fully paid, or less than 6 weeks before the start of your holiday.
  
• Cancellation: If you cancel your holiday, we will retain your deposit, but return any remaining balance paid if the cancellation is more than 6 full weeks from your holiday start date. For cancellations less than 6 weeks before the holiday we regret that other monies paid are not refundable or transferable. We strongly advise that holiday cancellation insurance is purchased.
• Special needs and requests: It is your responsibility to satisfy yourself that the property is suitable for your needs, and to tell us at the time of booking of any special needs and requests. We will respond to the best of our ability, but cannot guarantee that any special requests will be met, and failure on our part to meet any special request will not constitute a breach of contract.
  
• Website accuracy: We do everything we can to ensure the accuracy of our information, especially on our website. We accept no liability for changes, or for changes to amenities and local activities. Distances are approximate.
  
• Number of guests: Must not exceed that stated for the property except by prior arrangement. If it does, we will deny you access, or ask you to leave before the end of your holiday. We will treat your holiday as having been cancelled, and you will not be entitled to a refund of your holiday monies or any compensation.
  
• Arrival & Departure: Arrival time is 4pm and departure time is 10am except by prior arrangement. You are responsible for informing us of late arrival so we can arrange entry should we or our representative be unable to greet you on arrival. If you do not contact us and have not arrived by noon on the day following your expected arrival date, we will treat your holiday as having been cancelled by you, and you will not be entitled to a refund.
  
• Pets: Are allowed only when they have been paid for. At no time are they allowed on beds or sofas. Bedding must be brought with them, or hired on arrival. They must not be left unattended except by prior arrangement. All garden mess must be cleared up. Owners are liable for any damage caused.
  
• Guests’ obligations: You must keep all furniture, fittings, and effects both inside and outside the property in the same state of repair and condition as the start of the holiday. Loss, breakages and damage must be reported and will be charged.
  
  You must leave the property clean and tidy. Excess cleaning will be charged.
  
  You must behave considerately towards other guests, the owners and our representatives, livestock and property. Offensive, rude or dangerous behaviour will not be tolerated. We reserve the right to bar you from the property without refund of monies or any other liability if in our reasonable opinion your behaviour is unacceptable.
  
  Further, should we reasonably believe you are likely to act in such a way, we reserve the right to bar you from the property without refund of monies or any other liability.
  
  You must not smoke indoors.
  
  You must allow us, or anyone representing us, access to the property at any reasonable time during your holiday.
  
• Complaints: Your holiday enjoyment is very important to us and we do all in our power to ensure it. Complaints must be reported immediately. You are responsible for telling us of problems, and giving us the opportunity to put things right. Complaints made on departure or subsequently will not be entertained, and no liability accepted nor refunds due.
  
• Liability: Personal belongings are the responsibility of guests themselves. We accept no liability for any accident, loss or damage to property or persons whilst on the premises. We will not be responsible for failure of services beyond our control.
  
  Children must be supervised at all times.
  
  Cars are parked at owners’ risk.
  
• Cancellation and changes by us: Once we have issued Written Booking Confirmation we will do our best not to make any changes to your booking. We undertake to inform you promptly of changes. In the unlikely event of cancellation of your holiday, we will refund all monies paid but will have no further liability or obligation.
  
• Breaking Terms & Conditions: We reserve the right to repossess the property if you fail to comply with any of our Terms and Conditions. You will be required to leave the property and no refunds will be given nor liability accepted.
  
• Personal details: We are required by law to keep a record of the names and nationalities of all guests over the age of 16. You are responsible for providing these on arrival. We need your correct personal details (inc. mobile number & email address) when making a booking so that we can communicate with you about your holiday. We also use these details to check that you are the account holder for the card number you use. We may use cookies on our website and store your IP address in order to analyse the usage trends of our website.
  
• Privacy: We take all reasonable steps to ensure the security of your personal data. We do not handle your card details ourselves, entrusting it to a Payment Card Industry accredited third party. We will not sell your details to a third party without your consent. We will automatically add you to our mailing list for occasional mailings unless you specify otherwise by unsubscribing.